Refund policy

Due to the nature of our business and the unique, often customized nature of our items, we do not accept returns or offer refunds. However, we understand that issues may occasionally arise, and we’re happy to evaluate concerns and, in some cases, offer an exchange or alternative resolution.

Damages or Issues

Please inspect your order upon delivery and contact us immediately at info@villelascofurniture.com if your item arrives damaged, defective, or incorrect. We’ll do our best to make it right.

Payment Arrangements & Defaults

If a payment arrangement has been agreed upon, the client must make each payment by the scheduled due date. Missing a payment without prior communication will be considered a default. If two or more payments are missed, the client is in default and will forfeit their furniture with no refund of the deposit or any payments already made.

Exceptions / Non-Returnable Items

Because of the nature of our products, the following items are not eligible for return or refund under any circumstance:

• Custom or personalized orders

• Sale items

• Gift cards

• Perishables (e.g. food, flowers, or plants)

• Personal care items (e.g. beauty or hygiene products)

• Hazardous materials (e.g. flammable liquids or gases)

If you have any concerns or questions about a specific item, please contact us prior to purchase.

Exchanges

In rare cases where an issue is reported and approved for resolution, we may offer an exchange at our discretion. Each situation is evaluated individually. Please reach out to info@villelascofurniture.com to initiate that process.

EU Customers

If your order is being delivered to an address within the European Union, you are entitled to cancel or return your order within 14 days of delivery, for any reason, under EU consumer protection laws. The item must be returned in its original condition, unused, with tags, and in its original packaging. Proof of purchase is required.